The easiest way to protect your stored belongings

Affordable and convenient tenant protection plans with fast enrollment.


Your protection plan covers losses caused by the following:

Building Collapse Including Weight of Snow/Ice or Windstorm
Damage to Stored Vehicle, Boat, or Trailer
Water Damage Including Mold and Mildew
Rodent & Vermin
Participating protection plans cover risks associated with the negligence of the store owner and are designed to be compliant with regulatory requirements set forth by the New York Department of Financial Services. The liability of the store owner is limited to the terms, limits, and conditions of the protection plan.

*Evidence of forced entry and police report required to file a burglary claim. Coverages are limited for Building Collapse, Damage to Stored Vehicle, Boat, or Trailer, Rodent/Vermin, and Mold and Mildew claims — please contact us for details. Water damage coverage does not extend to damage caused by flood/surface water.

Not Protected*

Refrain from storing the following goods in your unit as the protection plan does not cover these items:

  • Accounts, bills, currency, data, documents, records, deeds, evidences of debt, money, notes, securities, or stamps
  • Aircraft
  • Animals, birds, or fish
  • Antiques
  • Contraband or other property held for, or in the course of, illegal transportation, sale, or trade
  • Firearms
  • Furs, fur garments, and garments trimmed with fur
  • Jewelry, watches, precious or semiprecious stones, bullion, gold, goldware, gold-plated ware, silver, silverware, platinum, or other precious metals or alloys, and photographic equipment
  • Photographic equipment
  • Valuable papers and records, including those which exist as electronic data and photographs

Notable Plan Exclusions

  • Flood
  • Surface water
  • Mysterious disappearance

Notable Plan Exclusions

  • Flood
  • Surface water
  • Mysterious disappearance
*This is a summary. Please refer to your self-storage rental agreement for a full description of terms, conditions, limits, and exclusions.

Tips for storing your property

These practices will help you prepare for the unexpected:

Keep an inventory of your items and take photographs
Cover your property with drop cloths or plastic covers
Place boxes on pallets, skids, or 2x4’s
Always lock your unit with a cylinder or disc padlock
Store electronics in the rear of the unit
Avoid storing items that are not protected by your plan
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Plans are priced monthly and included in the total rental fee

$100 per-claim deductible for all protection levels.
The deductible is waived for burglary claims when a cylinder or disc padlock is used.

Easily file a claim

Here’s what to do immediately after you become aware of damage or theft:


Images of the damage will help us resolve the claim even faster.

Protect your property

Take actions to protect your property from further damage.

Keep your lock and damaged property

We will need these items to resolve the claim.

Call the

Report break-ins to local police and obtain a copy of the report.

Provide proof of value

Sales receipts, photos of the items, and other evidence of loss will assist us in handling your claim.

Submit your claim online

Follow the prompts at

Submit your claim online at

  • State in which your storage unit is located
  • The mailing address associated with your account
  • Storage facility address
  • Date and time of incident
  • Storage unit number
  • Description of incident and type of damage
While your store may require some form of stored goods protection, participation in the protection plan is not required to rent storage space. The plan may duplicate coverage that may be provided by a homeowners or renters insurance policy. The protection plan is a month-to-month program. You may cancel your participation in the protection plan at any time.

The information presented in this publication is intended to provide guidance and is not intended as legal interpretation of any federal, state, or local laws, rules or regulations. The loss-prevention information provided is intended only to assist plan participants in the management of potential loss-producing conditions involving their premises and/or operations based on generally accepted safe practices. In providing such information, the store owner does not warrant that all potential hazards or conditions have been evaluated or can be controlled. It is not intended as an offer to protect against such conditions or exposures. The liability of the store owner is limited to the terms, limits, and conditions of the protection plan.

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