Knowledge Center

Auto-Protect automatically enrolls new tenants in SafeLease coverage unless they opt out with their own insurance. This ensures 100% compliance and maximizes enrollment rates without additional sales effort from your team.

To file a claim, visit tenant.safelease.com and create an account. You must notify the storage facility, take photos, protect your property from further damage, keep your lock and damaged property, call police and obtain a report (for burglary), and be prepared to provide proof of value.

Evidence of forced entry and a police report are required to file a burglary claim. You must show that someone broke into your unit by force. Keep your damaged lock and any other evidence of the break-in.

While sales receipts are the best proof of value, you can also use photos of the items, credit card statements, bank records, or other documentation that shows you owned the items and their approximate value.

Direct tenants to tenant.safelease.com to file claims online, or provide SafeLease contact information at 855.657.2338. Do NOT get involved in claim details or coverage decisions - your role is to provide contact information only.

SafeLease handles tenant notifications including enrollment confirmations, billing notifications, policy expiration reminders, and claims-related communications. You can track notifications through the unit-level data section.

SafeLease offers Tenant Protection Plans and Tenant Insurance with different structures but similar protections for stored belongings, typically including burglary, fire, water damage (including mold and mildew), building collapse (including weight of snow/ice or windstorm), vandalism, and rodent/vermin damage. See your specific policy documentation for complete coverage details.

Coverage typically does NOT include: flood or surface water damage, mysterious disappearance, wear and tear, atmospheric conditions, earthquake, war, intentional loss, and theft without evidence of forced entry. Some coverages like rodent/vermin and mold/mildew may have sublimits.

You're responsible for a $100 per-claim deductible for all coverage levels. The deductible is waived for burglary claims when you use a cylinder lock, disc padlock, or smart lock on your unit.

No, water damage coverage does not extend to damage caused by flood or surface water. Regular water damage from sources like burst pipes may be covered, but flood damage is specifically excluded.

Using a cylinder lock, disc padlock, or smart lock waives the $100 deductible for burglary claims. This type of lock provides better security and shows evidence of forced entry, which is required to file a burglary claim.

Coverage is priced monthly and included in your total rental fee. The coverage fee is added to your monthly storage rent payment, so you pay everything together in one bill.

Access the SafeLease app at app.safelease.com and navigate to the unit-level data section. You can see which units are enrolled, which have opted out, and track enrollment status.

Monitor enrollment metrics through the SafeLease app dashboard, which shows overall enrollment rate, monthly trends, opt-out rates, and unit-level status. The dashboard also provides revenue data.

You can opt out of SafeLease coverage by providing proof of your own insurance that covers stored belongings. To opt out, visit tenant.safelease.com.

In the SafeLease app: 1) Go to the Compliance tab, 2) Select 'Upload Private Policy' and choose the facility, 3) Select the unit from the dropdown, 4) Enter tenant and policy information, 5) Upload the policy document, 6) Submit for review.

Yes, if a tenant rents multiple units and has one insurance policy covering all stored belongings, you can use that single policy to opt out multiple units. During the upload process, you'll be able to select all applicable units.

SafeLease automatically monitors private policy expiration dates and sends renewal reminders to tenants 30 days before expiration. If a policy expires and isn't renewed, the tenant will be automatically enrolled in SafeLease coverage.

Direct tenants to tenant.safelease.com to upload their insurance policy. If they need assistance, you can help upload their policy through the SafeLease app Compliance tab.

SafeLease Tenant Protection / Tenant Insurance is designed to protect your stored belongings while they're in your storage unit. While your storage facility may require some form of coverage, participation in SafeLease coverage is not required to rent storage space. You can use your own qualifying insurance policy that covers stored belongings instead.

SafeLease offers three coverage levels: $2,000, $3,000, and $5,000. Plans are priced monthly and included in your total rental fee. Coverage levels may vary by store location.

SafeLease's automated program management results in 80%+ tenant participation with less work for managers. The system handles automated enrollment, billing integration, and claims processing.

SafeLease coverage removes facility managers from being in the middle of tenant disputes about damaged or stolen belongings. Instead of arguing about liability, you can direct them to file a claim with SafeLease.

Focus on key benefits: affordable coverage specifically designed for storage customers, more convenient than extending home insurance, claims handled by experts who understand self-storage, and billed with monthly rent for convenience.

Explain that coverage requirements protect both the tenant and the facility. They have options - they can choose from affordable plans or use their own qualifying insurance policy.

Direct tenants to tenant.safelease.com where they can file claims, view coverage details, manage coverage, upload private insurance to opt out, and update account information.