Tenant Support Center
Visit our tenant portal to upload your private insurance or file a claim.
Scroll down to view our frequently asked questions.
Visit our tenant portal to upload your private insurance or file a claim.
Scroll down to view our frequently asked questions.
SafeLease Tenant Protection / Tenant Insurance is designed to protect your stored belongings while they're in your storage unit. While your storage facility may require some form of coverage, participation in SafeLease coverage is not required to rent storage space. You can use your own qualifying insurance policy that covers stored belongings instead.
SafeLease offers Tenant Protection Plans and Tenant Insurance with different structures but similar protections for stored belongings, typically including burglary, fire, water damage (including mold and mildew), building collapse (including weight of snow/ice or windstorm), vandalism, and rodent/vermin damage. Under Tenant Protection, SafeLease covers the storage facility's liability to tenants (rather than covering tenants directly), while Tenant Insurance provides direct coverage to tenants with standardized terms. Both programs are administered by SafeLease with claims handled through our user-friendly portal. See your specific policy documentation for complete coverage details and any program-specific differences.
To file a claim, visit tenant.safelease.com and create an account. You must notify the storage facility, take photos of the damage, protect your property from further damage, keep your lock and damaged property, call the police and obtain a report (for burglary), and be prepared to provide proof of value such as sales receipts and photos of stored items. If you don’t have all of those items available, that’s okay! You can start your claim, save your progress, and add additional documents when you have them available.
Claims processing can vary depending on the complexity of your claim. If you have submitted your documentation and have not yet received a reply, don’t worry! Our dedicated claims team works hard to verify your coverage, assess damage, and review supporting documents or reports. Taking these steps ensures your claim is handled accurately, fairly, and in line with policy terms.
You can opt out of SafeLease coverage by providing proof of your own insurance that covers stored belongings. Your existing homeowners or renters insurance may already provide similar protection. To submit your proof of insurance and opt out, visit tenant.safelease.com.
For questions regarding your claim, please sign into your claim available at tenant.safelease.com and message our claims team directly.
For questions or immediate assistance in opting out, please reach out directly to your storage facility. You can also contact our Support Team directly by submitting a Help Request. Please note that our Support Team is experiencing a high volume of support helping better serve our tenants and we will assist you as soon as we can.
Still have questions? Contact Support
